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The "B" stands for boundaries + T&C's.
At Big Feels Agency (“we,” “our,” or “us”), we believe in co-creating meaningful work through trust, clarity, and aligned energy.
These guidelines are here to set clear expectations—protecting the integrity of our work, the wellness of our team, and
your experience as a client.
By accessing our website or working with us, you agree to the following boundaries and terms.
Before We Begin
Boundaries protect the flow, keep the vision clear, and make space for our best work to thrive.
Here’s how we keep the energy clean, the communication clear,
and the collaboration inspiring—for you and for us.
Working Hours
We are available Monday–Friday, 10 AM–6 PM EST.
Messages outside of these hours—including weekends and holidays—will be answered the next business day.
Rest fuels creativity, and we protect ours so we can bring our best to your project.
Communication
All official project communication will take place via email or your designated client portal.
We do not use DMs, texts, or personal messaging apps for project-related conversations, feedback, or file delivery to ensure nothing is missed.
Timelines & Revisions
We create with intention, not urgency.
Rush requests may incur an additional fee and require mutual agreement in advance.
Every project includes a set number of revisions, and we’ll always keep you updated on where we are in the process.
Timelines depend on both sides meeting agreed-upon deadlines.
Payments & Cancellations
A deposit or first installment is required to begin any project.
Payment plans are available, but timely payments are essential to keeping the creative process flowing.
Late payments may delay deliverables, pause services, or result in inconvenience fees.
Cancellations after work has begun are non-refundable.
Respecting Creative Direction
Our process is rooted in strategy, experience, and intention.
Collaboration is welcome, but micromanagement and requests outside the agreed-upon scope can disrupt the flow and quality of work.
We are here to bring your vision to life with clarity, creativity, and care.
Energetic Cleanliness
We work best with clients who are respectful, collaborative, and kind.
Harassment, condescension, or disrespect of any kind will not be tolerated.
Big Feels is a safe space—for our team, for you, and for the work we create together.
Intellectual Property
All content on this website—including text, graphics, images, and design elements—is owned by or licensed to Big Feels Agency and protected by copyright and trademark laws.
You may not reproduce, distribute, or modify any content without our written consent
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Service Information
Any descriptions, packages, or portfolio examples on our website are for informational purposes only anddo not guarantee specific results.
Exact deliverables, timelines, and costs are confirmed in writing for each project.
Limitation of Liability
While we strive to keep information accurate and up to date, we make no guarantees about its completeness or reliability.
Big Feels Agency is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content, practices, or policies.
Governing Law
These terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.
Changes to These Terms
We may update these boundaries and terms at any time. The “Last Updated” date will reflect the most recent changes.
Contact Us
Questions? We’d love to connect.
Last Updated: 08/08/2025